Our Reviews

It was real Quick they fast thank u guys thanks to Mario and Nicole 🙌🏼⭐️⭐️⭐️⭐️⭐️

Very poor service for our 2023 traverse Was able to get alternator under warranty but battery went bad because of bad alternator and had to pay 300 for battery Oil change light was on but oil change was not done or even offered Paperwork said I declined air filter when that was not even asked Now SIM card is missing and brakes have been squealing for 2 years and dealership has not fixed

yhou had my car for 4 days... just to change a thermostat.. no offer of a car for transportation

Friendly and great service as always

I came in for front and rear brakes and worked with Mario. He was able to price match a quote I brought with me. It was a pleasure dealing with Mario.

I had an excellent experience with Bobby Williams during the purchase process for a 2026 Trailblazer. He was extremely knowledgeable and and helpful while getting me into the vehicle that I wanted. Can't say enough good things about Bobby; he well represents the Burlington Chevrolet dealership quite well. This is the 3rd new car my family has purchased (an additional new car was leased) since 2013, and we will continue to come back for future needs, including service. Thank you Bobby, another job well done.

Nicole listened to my service needs and crew completed job. This is 3rd time in for checkup and was happy to be able to use reward points for visit.

Bobby was great! He was very knowledgeable, helpful, and patient.

From setting the appointment to the service provided to pick-up all went extremely well and I appreciate dealing with the top notch team at Burlington Chevrolet!

6 meses esperando una transmisión para cambiarle es demasiado tiempo.

Buying was easy and we didn’t have to settle for a different model vehicle.

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Always a pleasant experience when getting service done on my vehicle. The associate (I forgot his name) was very professional & courteous. He explained in detail what needed to be done and what was recommended without pressuring

My sales person did a good job of answering questions and explaining what I had concerns about.

Service advisor was excellent. Mario greeted me and understood exactly what needed to be done. Service was completed on time. I travel from Clinton NJ to deal with Burlington as my sales experience was excellent, the leadership team was awesome during that process. John Broderick runs an excellent organization. My latest visit was sub-par when it came to the technician's attention to detail. I picked up my vehicle, drove it home upon my arrival i smelled anti-freeze and notice several areas under my truck that were wet and dripping. Upon closer inspection, I noticed that the technician left the cap off of my antifreeze reservoir causing antifreeze to cover my engine and drip all over my paver driveway which i had to scrub with soap and water to ensure no staining. In January that sucked! I will continue to do business with Burlington despite this experience as I know mistakes happen. Perhaps take an extra minute to ensure while they are capping off fluids everything is tight. Again, I appreciate this dealership or i wouldn't travel an hour and a half to do business with them. Happy to discuss further if needed. Thank you.

My wife owned the new car for 1 day when the check engine light came on. The needed part was ordered and we were told it would take 2 and 1/2 weeks to arrive. it took 7 weeks. When we took the car to have the repair made we were told it would take 1 to 1 1/2 hours to complete. It took nearly 3 and 1/2. For all this aggravation, they gave me 2 free oil changes and tire rotation. Are you kidding me????? Would you be satisfied????? Worse part. No one seemed to give a damn.

Staff are always nice friendly and professional.. service is great.

It was good and smooth

Good Friendly service from Nicole and rest of the team.

Your employee Nicole Cicero was very efficient and greeted me when I arrived yesterday. She is a breath of fresh air at your dealership.

they always do a great job.

outstanding customer service and repairs

Great experience. Took 1 hr to complete and everything was checked and serviced.

Service is poor paid a lot of money to get the car fixed engine light still on.They tell me there's another problem. This should not be if I paid $205 for the diagnostic from the beginning.

Professional and polite

Fast, accurate, quality service

The problems with my truck weren't fixed and I was charged.

Thojghtful, understanding,helpful.

I always very good about the service I get without pressure of buying something

They took quick care of my vehicle and customer satisfied

Everything was professional and time thank you

Low tire pressure was caused by a nail in the tire and they resolved the problem by using an internal patch, resulting in the elimination of the problem, despite having to do that before they closed.

Nicole is beautiful and a pleasure to work with!

Mario and Freddie are great advisors.

Harold is always helpful

knowledgeable, friendly service provided by all personnel.

My car overheated and had to be towed in. They worked on it and had it fixed the next day. Mario Soto kept me informed about what was needed for my car and what was being done.

Professional staff that kept me updated on all processes

Waiting for parts took much longer than anticipated and I had to call and check on the status to find out they were in-house. The staff was nice enough, but they may need more to help with some of the customer service.

Great Service

Great/Fast service

My vehicle was taken in and serviced without delay.

Bobby Williams was our salesman He helped us with the Chevrolet app on our phone He made it easy to buy the truck

Very professional, knowledgeable, compassionate, friendly, just a great experience overall. I couldn’t have gone to another place and been treated like royalty as I was there. God led me to the right place and I thank him for that. Also, my thanks and gratitude to all who assisted in my experience. In my time of turmoil the team at Burlington Chevrolet was there to help, care and comfort me in my quest to replace my totaled car. THANK YOU TO CORPORATE ALSO FOR HIRING THE BEST OF THE BEST.

Everyone was so helpful from Nicole checking on the parts for me and then calling me to confirm my appointment. From the mechanic working on it to the guy helping me pick up

Excellent professionalism.A-1 care team.

Very poor this time , they either forgot or didn’t tighten enough a screw under the filter , the cover was down, I realized the next day because of the noise , it kind of broke the cover under the filter

Ok

Replacing my 2024 Colorado was lengthly

I always receive top quality service from Burlington Chevy. Service Writers and support staff are always friendly and accommodating especially when I had to move stuff from my truck to the loaner.

Na

Very pleasant greeting coming in the door. Handled what was needed to be done in the vehicle.

Very bad Communication on the status of the work. My vehicle was in the shop for a month and a half.

You guys did an excellent job in servicing our Chevrolet Bolt.

The issue I brought my car in for repair seems to have been taken care of now. Very pleased

Fred in the service department was very friendly and helpful while I was there to get my car serviced.

Mario Soto in service is excellent. Always positive attitude and just a professional person always. 10 out of 10.

Overall buying process was very easy and streamlined, they had us in and out and were very helpful. Bobby was great and took care of us.

Great experience!

Took forever. 2 hours for an oil change. And I was the only one there. Forgot the next oil change sticker too. Not sure what was going on

Bobby Williams was extremely helpful, knowledgeable, and personable. I didn’t feel rushed, pressured, or anything. He did everhe could to get me the vehicle I wanted for the payments I wanted to pay

Perfect thanks

Vehicle was done earlier than expected

Great Experience and Pat Daly was the best!!

It’s typo good. The past few time I’ve had something done I’d say the workmanship was poor-very poor.

Everyone is so nice and helpful

Hi The sales team is great but the service department is the area of opportunity for your organization. I scheduled my 15k mile service and oil change through the app ...that was great. I dropped it off and asked the advisor to have the tech check into the 360 camera recording update that I read in a forum is available now for the 2025s. He said he would make a note. They called me late monday afternoon to pick up my truck. I asked about the software for the 360 camera recording and he said my software was updated. I specifically mentioned the tech would have to call the gm call center to get the download. I am 40 years old and tech savvy so I understand some customers are not but I update my software all the time. He clearly didnt listen. I provided him with the phone number and update number that I got from the forum. He said he would contact the tech again. I heard nothing until I called Tuesday around 1245p. 😳 A nice lady answered and tried transferring me but no one picked up so I had to call right back. She took my name and number and said someone would call me back. I waited 2 hours and no call back so called back again and she took my name and number again. I needed to have my vehicle back by 530p Tuesday. A woman called me a little bit later and said the update is not compatible with my truck which I dont understand not believe that they actually called because its not on my service slip. I would like this followed up on please. My service slip also says nothing about a 15k mile service so I don't know if they did that either ? My last experience with the service department was not good either. The tech put 2 giants scratches on my driver's side front and back door. My vehicle had to be kept for almost a week back and forth to body shop to get that fixed and even now you can see the marks from where they tried to buff it out in the sunlight. I am disappointed because I like Bobby and the finance team and have bought many cars here but the service department is a poor reflection of the dealership and negatively impacting your reputation.

Same as usual bring my car to be serviced and they charge u for everything else! I believe they get over on females always have always will. I will most definitely not be returning there for any services. Sad part is I actually got my vehicle from here.

Good people to deal with. Quick service, quality parts.

Very friendly group thank you..Tony

Burlington Chevy is the best, always treats me like family. In and out with a smile:)

Always kind iam handicap so it was nice to see how nice everyone was

Finally a dealership that didn’t waste my time with the back and forth on the pricing and down payment non sense. Quick with the paperwork and final signature stuff. Went through the entire process and showed me everything about the truck.

Everyone was very nice and pleasant.

Went in for oil change and 45,000 mile maintenance. They didn't try to upsell me, and were honest about what should get done and what can wait. I waited for my vehicle and the waiting area is nice, comfy chairs and vending machines and coffee! It took a few hours but all good! Thank you!

cant be any better

Staff is very friendly and service was quick.

It was on time and completed.

Replaced four tires during this visit - it was outstanding service provided by Mr. Frederick Green. He took the time to explain the entire process-Thank You

The service department was great. Fred Green kept me informed and made check in easy

Always a great experience and great people

The car runs fantastic and the A/C fix was above my expectation since certain parts were unavailable. So great job.

I have a page and a half of my recent experiences with this service center since January written down. I s/w people at the facility. I will not be having any service done at this dealership. My next vehicle will be purchased elsewhere due to the poor workmanship and lack of honesty and integrity of this service department.

Upon arrival Fred Green took care of me and was very professional. While waiting he kept me updated on how long I would be waiting. Great employee.

The tire pressure is never at the right pressure and this time there is a bulge in the right side front tire

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I felt forgotten the first few days my car was towed there. I had to call each day to check in and was told the tech working on my car was off a few days. I appreciate they sent a courtesy car to bring me to get my loaner car, and my customer service has been excellent there previously, this time just didn’t feel like I received the same service

Friendly and helpful clerks and technicians

Bobby made this the best car buying experience I’ve ever had. I got in and I got out. He got me exactly what I wanted at the price I wanted it at.

What was done is fantastic but whether or not related which I'll find out when you go in to get one big thing fixed and come out with something else wrong is questionable. I'll say it again after going through numerous repairs from 3-4 mechanics. Not everything is a coincidence. With that being said when one repair fixes something and then something else near the location of the original repair has an issue a natural deduction is what was done that inadvertently screwed up something else. Regardless a normal person would draw the same conclusion. Other than that the original repair his great.

Walt Paxton was the best car salesman that I ever dealt with

Fred Green is the best service rep I have dealt with in years, and I have had many new cars and most always had some issue and needed to deal with the service department to fix. Fred goes out of his way to help and is one of the few that listen to the customer. Vehicle was fixed promptly, as promised, with no surprise costs unlike other service departments I have dealt with, which by the way, were also GM dealerships. He goes that extra step to help.

It was all good thanks

Bobby was great, he made the buying experience simple and easy. He even personally delivered my vehicle to me.

Great customer service in the service area.

Great ! Service and friendly

I always received great prompt service from Freddie. He is the best!!

At no point did I know after certain miles I had to manually calculate miles and had never had a problem till this moment. Never a low oil or anything. Engine leak 2 months ago. Bring it in and I get charged again for a diagnostic fee of $200. The service advisor gave me a 10% discount.

Bought my truck in for an oil change but it needed the motor checked for the Chevrolet recall. When things were done I went to my truck whom ever did the oil change left they're mark with oil and grease on the very clean white truck body and the interior. I also notice whom ever did work on the truck chipped the door edge of my driver's door.i told the service person Mario about these issues. Mario got me touch up paint for the three chips personally I think the paint or detail shop should have fixed it. This truck has 34,000 miles on it and is squeaky clean and well taken care of. Note when I 1st bought my truck for service they used to use paper floor covers and the truck would be as clean as when you bought it in when you went home after service. A very nice service offered is a shuttle home and back to the dealership when service is being done.

Brought my truck in at 830am for an oil change, tie rotation, and thermostat housing replacement. Overall I had a long wait time for my truck, was told it would take 3.5 hours and it took about 7.5 hours. Called multiple times for updates but was either sent to a voicemail or was told a call back would be coming. It seems that my truck was worked on last in the queue of vehicles despite being one of the first ones there. Overall I understand that it may be busy and I just would like updates regarding my truck or a more accurate time to completion. Plus the labor rate was extremely high after reviewing my invoice. Burlington chevy is still my preferred dealership and I would just suggest to improve communication and pricing for returning customers.

Very nice people there to work with.

All good thank you guys wear great to deal with

It was good

My service was for oil change and tire rotation. Was charged for tire rotation, but it was NOT performed.

Although the car was serviced quickly, I wound up paying an exorbitant amount for a part that should have been covered under the bumper to bumper warranty, the back up camera. The back up camera had been blurry for several weeks before we could make a service appointment. At the time we made the appointment, we were told the part was covered under warranty. However, by the time we brought the car in, the lens for the camera had fallen off and we were then told "GM will not accept this" and we had to pay for the repair. However, it was clearly evident that the lens is attached to the base by glue or a seal and that seal had failed causing the lens portion to fall off. Based on our experience, the camera was blurry because moisture had penetrated this seal or condensation had gotten inside causing the eventual failure, which to me is a manufacturing defect. I am very disappointed that the dealership didn't even try to get it covered under warranty.

I recently purchased a 2026 Chevy Silverado 1500 Trail boss LT. All the staff were helpful, friendly and courteous. My salesman Davidson was great to work with and made the process a breeze. Out of the four dealerships I had visited that day Burlington Chevy was the only dealership that had a stock of Silverado's to choose from. Thanks

Brian Smith was great!

Bobby is always great it’s my 3rd vehicle purchase through him,will recommend Bobby to anyone interested in purchasing a vehicle.

I was able to bring in my car quickly and it was fixed right away.

Mario was amazing to work with

Waldeck is an awesome salesmen.

Very sa

As of right now they have done a great job at 2 major repairs that I have had done there. Very expensive but as long as the job done is of a higher standard then this is a "you get what you pay for" type of issue. So with that said the expense paid and no issues following that service I'd say its worth it. I do have one problem and this is EVERY mechanic shop Chevy or not, your car ends up missing some things like hubcaps. Come on man, at least make sure the parts of the car dropped off are still there at pick up. Other than that irritation its a hubcap and I have replacements. But expect to be missing hubcaps at ANY shop you drop your car off to. Or dented rims because curbs exist.

Brian Smith is an excellent honest salesman that makes a purchase fair and without drama. The dealership pricing was excellent and was overall a pleasant experience.

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Nicole was terrific as my service advisor. Courteous and professional, she clearly explained everything on my service list and sought my approval on something in need of attention before having that work done. Overall pricing was on the higher side of reasonable, but that’s to be expected.

Top notch service as usual

Working with a great sales staff

Everybody was so nice. It was so fast. Our salesman was unbelievable and the finance also thank you so much. We appreciate it.

My appointment went well everything was completed correct and on time.

Pat Daly was amazing.

Great service.

Great Experience

Great dealership!!

Called for service appt. and had to wait because "the person who takes appts" was on vacation so a salesperson had to call me back. Told them what i needed done and dropped my car off on a Sunday night for Monday morning service. After reading the service report there were comments on there from the mechanic making me seem like I'm an idiot and they dont know what "diagnostic issues" are even though I told the person taking the appt exactly what the issues were with the vehicle. Poor communication and EXTREMELY over priced.

Nice an refreshing no pressure

Service was fast. Service team was very helpful. Parts team was very helpful.

I am always treated like a person,customer, friend, and a family member.!

Friendly, courteous staff.

Our salesperson Brian was very gregarious and put us at ease. The process was smooth and pressure free.

Service member Fred was great very personable, knowledgeable and accommodating. Service was completed as expected.

Excellent service. Waiting time is not long.

Very efficient , honest and they work hard to get a deal done

Great customer service! No back and fourth, dealership was honest and open on everything. Definitely recommend and ill be back for any future business.

I am always treated like Family

Very easy, accommodating , and friendly

Great experience no stress & great atmosphere

professional and friendly service

Mechanic left a water bottle in cup holder, also could not find my vehicle after service. I eventually found it in some stone parking lot at the end of the block covered in grass clippings.

Very accommodating

Fast and courteous professional that I will have no problem returning for service again!

Awesome service and courtesy

Our sales person was Harold Weber and he was so kind, helpful, and professional.

Someone (guessing the mechanic) put what looked like grease on my front seats and doors. I had the associate who checked me in wipe it off. Very careless!

Great expierence as always. Service member was professional & explained thoroughly what needed to be done along with the next service.

Always pleased with the service I receive when having my car(s) serviced. Fred in the service department is always pleasant and friendly. He explains what exactly needs to be done.

I had a wonderful experience buying my new car at Burlington Chevrolet. Bobby was very helpful every step of the way. I got there a little later and by the time we were finished it was past closing time. I appreciated them staying later and not trying to run me off, unfortunately that happened at another dealership years ago. I will definitely recommend Burlington Chevy to anyone looking for a new vehicle.

Best experience I have had at any car dealer. From the minute I walked in the door and met Brian Smith, until I left with my new vehicle, he made everything easy, convenient and zero pressure. He was very knowledgeable, extremely patient of my lack of technology lol, and it felt like talking to a friend, not a salesperson. He was very helpful, explained everything in detail and has followed up with me several times since my purchase. They gave me the best price that I received since I started searching and I came away with a fully loaded vehicle, at an incredible price which I was not able to find elsewhere. Their showroom is very nice, waiting area for customers is very accommodating. W hile I was there I noticed that all their sales and service people were giving the same experience to their customers. Brian is a lovely man, I could not have imagined a better salesperson and the experience with him has made me a customer for life.

Love Burlington Chevrolet and working with Walt Paxton

Prompt service easy in easy out. Mario is a big help. Will schedule next appt soon

The service manager, service advisor and staff handled my service and repair with professionalism after dealing with incompetent service advisors in the past.

It was so easy right from the beginning. I shared with them the passing of my partner. I received such genuine compassion. I will always use them.

Burlington Chevrolet did everything right from price to explanation of vehicle features

Was quick and efficient

Service manager very polite and professional. Very good experience. Thank you

I had a great salesman in Brain Smith the price was great no going back and forth .everything just went smooth everyone at the dealership was great.

Walt is the best and provides me with options that worked for me.

Customer service, Pat, was friendly, knowledgeable, and helpful. He made the process easy and was not pushy

my purchasing experience was great. Bobby Williams is so easy to deal with and actually works with you to make buying an easy experience. has an issue with my purchase, check engine light, and thanks to Bobby and Fred in service was a no-hassle experience in getting my new truck fixed quickly. Also a shout out to Jonathon, your diesel tech, for listening to my concerns and getting right to the problem. Totally satisfied with Burlington Chevy and actually convinced a friend to buy new Equinox from them and she had a great sales experience with them. no surprises in the deal. highly recommend this dealership with one exception, they don't wash car as courtesy when in for service.

This is my 2nd time working Brian Beyer and he has gone above and beyond to find me a car within my price point! My schedule is hectic so it is difficult for me to make it into the dealership. He has gone above and beyond to make the process seamless TWICE via email, phone and text and I highly recommend working with him. No other dealership can come closer to the price!!

Good

Scheduling was easy, and the staff is friendly and got me in and out quickly.

I had my oil changed

They arr always professional and courteous. I am treated like I am a valuable customer.

Bobby was so nice and so easy to work with, made the short time I was there pleasant!

Walt and Bobby made this car purchase such a wonderful experience. I didn’t spend hours at the dealership. They provided me with all the information I needed to make my decision and then made sure paperwork was ready for me to sign in a timely manner. I do not enjoy purchasing cars because you spend all day at the dealership but this wasn’t the case at Burlington Chevy. Optimal customer service so I will be back!

ng/I haver purchased several cars from Burlington Chevy. Two Malibu Chevys and now my second Trac. Bobby Williams is the best. I am extremely pleased with the service I have received over many years at Bulington Chevy. Without question, my next automobile will be another visit. My brother recently say my new 2026 Trac. I encouraged him to give you a visit. Thanks for everything.

Everyone was very friendly.

My salesman Walt couldn't have been nicer. He explained a lot of the things in my car he was very patient.

Got my initial service done on my 2025 Blazer

Nicole at the service decks was very polite and helpful. Service was excellent and on time

Got an oil change check engine light came on saying reduced engine power!

I always have wonderful service

Good

Scheduling an appointment was a pain and took two weeks. The woman behind the counter was extremely rude to my husband. My car came back with a broken glove box (I had used it that morning with no issue) and a deep scratch on the passenger side! Now to have to try to get back in to have these issues addressed which are being denied as having happened during the service. All of this for $300, over $100 more than prices quoted by 2 local service providers!

It’s been my dealership for over 20 years. From sales to service everyone is helpful and welcoming.

Very helpful & kept me updated on progress & address my issue! Im happy

N/A

Fast and efficient

Quick fast

Efficient service

Fred was 1000 times better than the girl who took care of me last time. Friendly, knowledgeable, quick. Keep him!

I always do my business here.

While it was an almost hour-and-a-half wait for an oil change and tire rotation to be completed, all of the representatives were nice and considerate.

Friendly, helpful and quick service provided.

I had a very pleasant experience.

I have been dealing with them for 15 years and I always get great deals and service

Great service in and out

It was a good experience. We didn't feel pressured to buy the vehicle. It was just an easy process

Great service!!!

Very supportive & helped prioritize maintenance needs.

great

Very nice hassle free experience.

All of the service reps are friendly and knowledgeable

I was able to use my points and cost was minimal.

Very professional and friendly.

Service advisor greeted me and quickly processed me into the system. My car was ready when I arrived back.

You fixed the problem my car had in a timely fashion very pleased

I arrived for an oil change and tire rotation with 1 TPMS sensor not working. I left with none working. When I called the service writer, her answer was "the batteries must have died. They only last so long" After telling her that I thought it was kind of strange that all three would die, exactly when you rotated my tires, I wasn't offered any other explanation. No offer to look at it, nothing. Disappointing to say the least. I won't be back